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ONEBIZ
The Company
The growing need for organizational processes’ simplification has led innumerous companies to adopt WebCentral. It is the case of Onebiz, a large company in the franchising business who has found, in this solution, the answer to all its communication needs. This group develops seven business areas, deploying a wide range of products and services to their 90 thousand clients across the world.
WebCentral's Impact
In order to optimize the management of this enlarged integrated corporate and private services network, Onebiz adopted this solution with intermediate public portals for partners and client’s intranet both with connections to the management system. According to the company’s IT Manager, through this solution, the corporate group has managed to improve their communication processes’ efficiency and reduce the time invested in carrying out administrative tasks.
Ilídio Pereira, the company’s IT Manager, refers that this solution has allowed us to solve the problem of the amounts of information requested by our partners. They would send us e-mails, call us innumerous times, which took up a great deal of our human resources’ time. We no longer have to deal with this situation since, now all the information is available in our portal and intranets. We’ve created an internal website that unifies all the group’s companies and where the information is easily available and shared through facilitated access to any user. This responsible also adds that “even on what the connection with the ERP is concerned, we have no longer need to send reports to our partners because they can access the information through the web platform, any time, any place.
This responsible also highlights the processes dematerialization as a great surplus of this solution since each employee can fill in and consult their holiday chart or payroll receipts at home. With the online publication of brochures of all the different group companies all the sales process was facilitated because, when the order is made, the request automatically enters the system of orders management, defining and fulfilling the timings, mentions Ilídio Pereira.
This IT Manager concludes that, by choosing this solution, Onebiz managed to improve the quality of the services provided to their clients and enhance the communication process between partners and the company’s employees.
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